Ratings & Reviews

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4(19 reviews)100% of customers recommend this property

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Love it, things could be improved thoughsubmitted by Macey T. - |Recommended: YesI love the apartment, property, and the location. It is very quiet and I never here my neighbors other people unless theyre walking in the hall. One thing that could improve things a lot is having office staff answer the phone.. even if its 15 minutes before closing at 6. I work 8-5 everyday and get home at 5 40 usually and have needed to contact the office. Everytime no one answers. Also, I feel like more numbers should be given out and answered when called. All there was available that I could find is the office number, which no one ever answers. Recently I saw the emergency maintenance number and I did appreciate that. Overall, staff is friendly just need to be more attentive I guess. I must say the men who work in the parking garage are great and very hardworkers Love living here
response from property -Thank you for your note, Macey. Up until recently our building had been experiencing periodic phone issues due to the telephone line infrastructure. We can definitely empathize with your frustrations and appreciate you voicing your concerns with us. As of last month, our lines have been replaced and we're receiving new office phones to ensure that our residents have a direct line of communication with us. After hours, you're more than welcome to leave a message with our answering service or shoot us an email. We'll be sure to reply as promptly as possible. Please let us know if there is anything else that we can do to ensure that Third Rail continues to be a great place to call home.
Pleasantly Surprisedsubmitted by Marie C. - |Recommended: YesWe moved into Third Rail Lofts two weeks before the announcement of Lincoln Property Management taking over. Honestly, we were swooned by the Go Local feel the previous management group offered, so we were worried about a large corporate group coming in. However, the transition has been great and we have been quite pleased Ollie is such a fun energy to have around and I'm thankful for the increase in community events in the past couple of months. We've had a couple of maintenance emergencies and the staff has responded promptly, keeping us in the loop about the progress of our ticket throughout both situations. The only frustrating experience we've had are the fobs to move around the community frequently going out on us. I've been locked in the stairwell three times due to this issue and locked in the Third Rail Lofts building one day unable to even get on the terrace and over the my building, Gulf States. I understand this is a work in progress, but it really needs to get settled, or there needs to be a way for a central location to unlock doors for residents when fob issues happen after hours not waiting for security to show up, which can be confusing at times, especially in Gulf States, describing where you're locked out . Thankfully, the Third Rail Lofts staff has always tried to handle these situations with grace, even when residents take their anger out on them. Overall, living at Third Rail Lofts has scratched our itch for the living in a Big City. We're thankful to have had this experience and would gladly recommend it to our friends
response from property -Thank you Marie! We thoroughly enjoyed having you as a resident as well. We hope that your new house is just as enjoyable as your stay here was. Be sure to come and visit us!
Great area and building Gulf Statessubmitted by Sean S. - |Recommended: YesGreat except for the stench during the summer on the terrace. The staff is very parental and goes after everyone it seems and not the source. Concierge should deliver packages instead of having to go to the office to pick them up.
response from property -Thank you for voicing your concerns with us, Sean. Since your suggestion, we've hired an additional porter to help ensure that the terrace, including the pet park is power washed and cleaned 6 days a week to maintain it's fresh and inviting atmosphere for our resident's and their pets. In addition, we have also hired an additional concierge who will be happy to assist any of our residents after regular business hours. However, during the holiday season with people traveling and receiving multiple packages, it's become our policy to hold all packages delivered to the office to ensure that all packages are received by the resident. If you would prefer to still receive packages to your door during the holiday, be sure to notate on the parcel carriers special notes that they are authorized to leave at your door. If there is anything else that we can do to ensure your stay here at Third Rail continues to be a 5 star experience, please be sure to let us know!
Great Place to Staysubmitted by Kevin Y. - |Recommended: YesGreat Place to Stay

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